Uninstall the app from your device, restart your phone and then go to the App Store or Play Store and reinstall the Messenger app. So if Facebook Messenger fails to load photos and videos on your Android or iPhone, here’s how you can fix the error. There are different reasons why Facebook Messenger won’t load pictures and videos on your mobile device.
The app often says that an error occurred while loading the media file. This problem occurs on both Android and iPhone devices. Users have been complaining that Facebook Messenger doesn’t render multimedia files, and this can be a big issue. What To Do If Facebook Messenger Does Not Load Photos And Videos?
